Last update: 10/9/2024

Code of Conduct

Migration agents in Australia must hold a valid registration with the Office of Migration Agents Registration Authority (MARA) in order to provide assistance legally. They must follow the corresponding code of conduct when carrying out their services. The code covers many aspects, including communication with clients, fee arrangements, record management, and complaint handling.

If you would like to know more about the code of conduct, please refer to the below link for the latest version.

Code of Conduct for registered migration agents (Current from 1 March 2022)

Please visit the MARA Website if you would like to know more about the code of conduct.

Consumer Guide

The consumer guide outlines the way how a registered migration agent work, consumer rights and other relevant information. You may find the latest version in the links below.

Consumer Guide – Traditional Chinese/繁體中文 (PDF)

Consumer Guide – Simplified Chinese 简体中文 (PDF)

Consumer Guide – English (PDF)

Please visit the MARA Website if you would like to have the guide in other languages.

Contact us

If you have any comments or queries, please feel free to contact us .